We delivered the Pattaya Bot
Juan Carlos Quintero, Founder
On this post, I'll share about the assistant we built for EntdeckePattaya, what was the purpose behind it, and how we built.
What is EntdeckePattaya
EntdeckePattaya is a tourism information site about Pattaya, a city on Thailand's eastern Gulf coast known for its beaches.
Its owner Dennis, wanted to have an AI chatbot that could help visitors navigate the site more easily.
At the time of the collaboration, the website had 87 unique URLs, each one of them with valuable information about different aspects of Pattaya.
From practical tips, the nightlife of Pattaya, the most important apps you need to have during your trip, flights discounts, and even, medical guidance and emergency information, EntdeckePattaya has many resources and useful information about the city.
Even though the website has a very nice and friendly navigation, given the amount of pages, it's sometimes hard for some users to find what they are looking for.
An AI assistant is a perfect solution to help the site visitors find more quickly and accurately the information they need.
The PattayaBot
Before start building the chatbot, we analyzed the requirements for the Pattaya Bot to decide what key aspects we needed to consider.
One important requirement was the ability to display a short message about the user's question along with the source of the information provided.
Voiceflow has many features like Conversational AI steps, flow design primitives, and a built-in RAG-like Knowledge Base.
But we knew right away, that using the Response AI step with the Knowledge Base option, was not going to be enough to cover Dennis' requirements.
So, we decided to build a Voiceflow Function to query the Knowledge Base using one of the Voiceflow's API, the Query API.
This API allows you to query the indexed and vectorized documents of your agent, to build more advanced use cases.
Once we had that cover, we added all the necessary prompts and steps to deliver a great experience for visitors.
The Results
Overall, the project was a success and Dennis is very happy with the results.
The chatbot is able to cover the majority of the questions from users, helping them navigate the site more easily.
One cool feature is the ability for the chatbot to ask clarification about the user's question in those cases where it's ambiguous or its lacks context.
The assistant can ask further questions until is able to find and provide an answer contained in its Knowledge Base.
Another interesting and valuable information it can provide is about medical emergencies, like the number of hospitals and ambulance services.
According to Dennis, this can potenlially save lives, since it's now easier and FASTER to ask a question to the PattayaBot, than trying to find this information on your own.
The collaboration with Dennis was fantastic. He shared this feedback about our work:
Juan is an absolute professional and I am more than satisfied with his work! He solved my problem with Voiceflow quickly and efficiently and was incredibly patient and supportive throughout the process.
And even more:
I was particularly impressed with his diligence to ensure that I was able to successfully integrate the bot on my modular system. Juan patiently answered all my questions and kept me informed every step of the way. His expertise and dedication are remarkable.
Feel free to check EntdeckePattaya and the PattayaBot here
Summary
A Voiceflow Agent can enhance the experience your visitor has with your website.
If you are interested in having an AI agent for your website, book a call here, and let's get started!
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UPDATE: Dennis from EntdeckePattaya wrote an in-depth article about the chatbot's features and how it helps visitors. Learn more about it here